We know how it feels like if an item you bought online doesn't fit or isn't up to your expectations! So here at KinkyBlueFairy, we try to make returns and exchanges as painless as possible!
You may return an item up to 7 days (from arrival of package) for local orders, and 30 days for international orders.
Returns and exchanges are only accepted if items are in their original condition. This means they still have their tags attached with original packaging, and are unworn and unwashed.
All returns will be refunded into your account in the form of store credit. In the case of exchanges, any balance left over is not replaceable by cash but with store credit instead.Items which are non-returnable nor refundable:
- Jewelry, scarves, bags
- Sale and promotional items
How to return items to us:
Simply email us at [email protected] the moment you realise you'd like to exchange it (as long as it's within the return/exchange period stated above). Please state your order number, and why you'd like to return it.
Once we acknowledge and approve your letter, you may post the item back to us at:
81A Jalan SS 22/23
Kindly note that you will bear the cost of the postal charges to return the item/s, and we advise you to use a Registered Mail service as the item/s is your responsibility until it reaches our doorstep Any damage caused to the item will result in unapproval of the return/exchange.